At Green Carts, we ensure the delivery of fresh vegetables to our customers. While we do not offer refunds, we do provide replacements under specific conditions. Please read our policy below:
1. No Refund Policy
- We do not offer refunds once an order is delivered.
2. Replacement Eligibility
A replacement will be provided in the following cases:
- If you receive damaged, spoiled, or incorrect vegetables.
- If the product is missing from your order.
3. Replacement Request Process
- Customers must report any issues within 2 hours of delivery.
- To request a replacement, provide clear images of the affected items along with your order details.
- Contact our support team at to initiate the replacement process.
4. Non-Eligible Cases
- We do not accept replacement requests for minor variations in size, color, or appearance, as vegetables are natural products.
- Failure to report issues within the specified timeframe will make the order ineligible for replacement.
5. Contact & Support
For assistance, please reach out to our customer support team at [email protected].